Frequently Asked Questions

Find the answers you need in our easy-to-follow FAQ section. From technical setup to billing support, we’ve got you covered with clear explanations, quick tips, and helpful guidance—so you can stream with confidence.

Yes! IPTVMaple.ca complies with Canadian streaming laws and sources all content from licensed providers. Unlike illegal IPTV services, we ensure 100% legal access for Canadians nationwide.

Our service offers 25,000+ live channels and 120,000+ VOD titles, including the best Canadian IPTV lineup for 2024 — TSN, Sportsnet, CBC, CTV, Global, PPV events, and more, all in HD or 4K.

Yes! Depending on your plan, you can stream on up to 3 devices at once, including Firestick, Smart TV, iPhone, Android, Mac, and Windows.

IPTV delivers live TV and on-demand shows through your internet connection — no cable or satellite needed. Just connect, install our app, and start streaming.

Yes — our electronic program guide makes it easy to browse channels, see what’s next, and set favorites.

Our guides walk you through setup for Firestick, Smart TV, Android, iPhone, Mac, and PC — takes 1-2 minutes. Stuck? We’ll remotely set up your device for you — just ask in chat!

At least 15 Mbps for HD, 25 Mbps for 4K. Most Canadian cities (Toronto, Vancouver, Montreal) easily support 4K streaming with our optimized servers.

Switch channels for a moment, then return. Check your internet connection, or restart your device.

Visit Speedtest.net or Fast.com — look for 15 Mbps+ for HD or 25 Mbps+ for 4K.

Your subscription activates the moment your payment is confirmed — you’ll get your login in minutes

Visa, MasterCard, Interac, PayPal, crypto (USDT, BTC) — all secure.

Yes — 24-hour trial (limited slots available) + 30-day money-back guarantee for new users.

Prices shown in CAD by default.

Double-check your login, internet, and device. Still stuck? Contact our 24/7 support team.

No VPN required for most users. Some use VPNs for extra privacy.

24/7 real-human support — no bots, just fast help from our Vancouver team. Rated 4.9/5 by 2,100+ Canadians.