Refund Policy
At IPTVMaple.ca, we take pride in offering the highest-quality IPTV streaming service in Canada. Your satisfaction is our top priority, and we stand behind our service with a fair and transparent refund policy.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new IPTV subscription plans. If you are not satisfied with our service for any reason, you may request a full refund within the first 30 days of your purchase.
Eligibility for Refund
Refunds are granted under the following conditions:
- Your refund request is submitted within 30 days of the original purchase date.
- You have not violated our Terms of Service.
- The issue reported could not be resolved by our technical support team.
- The subscription was purchased directly through our official website (https://iptvmaple.ca/).
Non-Refundable Situations
We reserve the right to decline a refund if:
- You request a refund after 30 days from your purchase date.
- You have used the service in a manner that violates our Terms of Use or Acceptable Use Policy.
- Refunds are not available for renewals, promotional plans, or discounted offers unless otherwise stated.
How to Request a Refund
To request a refund:
- Contact our support team at [email protected] with your order number and reason for the request.
- Our team will review your case and respond within 48 hours.
- If approved, refunds will be issued to your original payment method within 5-7 business days.
Partial Refunds
If you are on a 6-month or 12-month plan and cancel after the first 30 days, you may be eligible for a prorated refund for the unused portion of your subscription.
Payment Methods
Refunds will be processed through the original payment method:
- Visa / Mastercard
- Interac e-Transfer
- PayPal
- Bitcoin (where technically feasible, or equivalent CAD amount at date of refund)
Need Help?
If you have questions about our refund policy or need assistance, please contact us:
- Email: [email protected]
- Phone: +1-800-123-4567
- Live Chat: Available 24/7 on our website
Note: This policy is subject to change at any time. Please review this page regularly for updates.